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NAMI Hong Kong Store Overview - A Classified Guide to Sales Points Across Hong Kong, Shop Premium Swimwear Anytime, Anywhere!

Wondering where to buy NAMI's premium swimwear and outdoor apparel? NAMI has various types of sales points across Hong Kong. Whether you're on Hong Kong Island, in Kowloon, or the New Territories, you can easily find your nearest NAMI section. Our sales points are divided into three main types: year-round stores, seasonal summer stores, and pop-up limited-time stores, catering to your diverse shopping needs at different times and locations!

Year-Round Stores

Our year-round stores are open all year, offering you the best NAMI products, no matter the season:

• SOGO KaiTak 5/F - Flagship store, offering the most comprehensive range of NAMI products in Hong Kong, located in the newly opened Twins Centre, with convenient transportation and a large store area for relaxed browsing and fitting.
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• YATA Tsuen Wan 3/F - NAMI's full product range section in West New Territories, with a large store area stocking all NAMI brand products, conveniently located on the way to/from Tsuen Wan MTR West Rail Station.
• CitiStores Tsuen Wan 1/F - Conveniently located with excellent bus and MTR connections, offering a selection of NAMI products, perfect for quick shopping while transferring after work.
• CitiStores Yuen Long 3/F - Offers a younger and more vibrant NAMI collection, specially curated for young customers in Yuen Long, a must-visit shopping destination for Yuen Long residents.
• CitiStores Tseung Kwan O 3/F - Bargain zone, providing NAMI products at the best prices, with a more mature and stable style, suitable for families in Tseung Kwan O.
• CitiStores Tuen Mun 3/F - NAMI's full product range section in Tuen Mun, located in Tuen Mun Town Plaza, with convenient transportation, suitable for shopping after work.
• AEON Whampoa - Luxury selection zone, located in the largest shopping mall in the area, offering NAMI's high-end swimwear collection, for a one-stop shopping experience.
• Aqua Fun Kwun Tong - Flagship industrial building store, the largest in size, gathering all new and old NAMI products, featuring three changing rooms, toilets, and parenting facilities, a specialty store for family swimming.
• Aqua Fun Sui Sai Wan - Poolside specialty store, near Siu Sai Wan Swimming Pool, offering the latest swimwear styles, super convenient for shopping before or after swimming.
• Aqua Fun Tuen Mun - Tuen Mun community specialty store, located in Tuen Mun San Hui, super convenient for daily shopping, suitable for Tuen Mun residents to drop by.

Seasonal Summer Stores

Our seasonal summer stores are specifically set up for summer, offering the most comprehensive range of summer swimwear:

• SOGO Causeway Bay 2/F - Causeway Bay summer swimwear zone, conveniently located in the city center, offering a full range of summer swimwear, sports swimwear, and plus-size swimwear, an ideal place for shopping after work.

• AEON Kornhill - Kornhill summer swimwear zone, bringing selected summer swimwear, lightweight sun protection clothing, and beach accessories to residents of Quarry Bay and Tai Koo Shing.
• APITA Taikoo - Tai Koo Shing summer selection zone, located in Taikoo Shing shopping area, offering the latest summer swimwear, sports swimwear, sun protection clothing, and beach apparel.
• YATA Shatin 2/F - Sha Tin summer swimwear Pop-up, bringing the latest swimwear series to Sha Tin residents. Although the location is temporarily adjusted due to renovation work, transportation remains convenient.
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Pop-up Limited-Time Stores

Our pop-up limited-time stores bring short-term surprises, offering limited-time shopping opportunities for specific themes:

• SOGO Causeway Bay 4/F - Wonda outdoor hiking apparel zone, as a NAMI sub-brand, specializing in outdoor hiking functional apparel, located in the same area as other sports brands, making it convenient for multi-brand shopping.
• YATA TaiPo G/F - Special offer appreciation zone, featuring special discount items for appreciation days, selected NAMI products sold at the lowest prices, a major shopping destination in Tai Po, limited quantities, while stocks last.

NAMI Store Shopping Guide

To help you choose the most suitable shopping location, here are some tips for selecting a NAMI store:

• Looking for the most comprehensive product range? - Head to SOGO KaiTak 5/F flagship store or Aqua Fun Kwun Tong flagship industrial building store.
• Want discounted prices? - Consider the CitiStore bargain zone in Tseung Kwan O or the YATA special offer appreciation zone in Tai Po.
• Already going for a swim? - Aqua Fun poolside specialty store in Siu Sai Wan is your best choice.
• Seeking a high-end experience? - AEON Whampoa luxury selection zone is not to be missed.
• Seasonal summer needs? - SOGO Causeway Bay, AEON Kornhill, or APITA Taikoo Shing are ideal choices.
• Shopping with family? - Aqua Fun Kwun Tong flagship industrial building store offers the most comprehensive parent-child facilities.

No matter which area of Hong Kong you are in, you can find your nearest NAMI sales point. Our professional consultants are stationed at each store to provide you with expert shopping advice at any time! Visit your nearest NAMI store now to discover the premium swimwear and outdoor apparel that suits you best!

NAMI Order Processing and Delivery Service

At NAMI, we are committed to providing efficient and convenient order processing and delivery services so that you can receive your favorite swimwear products as soon as possible. Below is our order processing flow and delivery information.

Order Confirmation Process

After placing an order, we will process your order according to the following process:

• After the order is submitted, the system will automatically send an order confirmation email.
• Our team will verify the inventory within 48 hours.
• Once stock is confirmed, we will notify you via WhatsApp or email.
• In case of out-of-stock situations, we will contact you immediately to discuss alternative solutions or refunds.

Please note: Due to potential time differences between website inventory and actual warehouse stock, the final inventory status will be subject to our team's confirmation notice. We will do our best to ensure the accuracy of website inventory information.

Delivery Service

NAMI currently uses SF Express/JD Logistics for delivery services in Hong Kong:

• All confirmed orders will be shipped via SF Express/JD Express.
• Orders in Hong Kong usually arrive the afternoon after shipment.
• Upon shipment, you will receive a notification with a tracking number.
• If the delivery address is residential, SF Express may arrange for pickup at a nearby convenience store or SF Express station.

To ensure smooth receipt of goods, please provide an accurate contact number so that the courier company can contact you.

Service Hours

Our customer service team is available during the following hours:

• Monday to Friday: 10 AM to 6 PM
• Saturday, Sunday, and Public Holidays: Irregular service

Please note: Orders are not shipped on weekends and public holidays. All weekend orders will be processed on the next business day.

Contact Information

If you have any questions about your order or delivery, please contact us using the following methods:

• WhatsApp: +852 5743 0107
• Email: You can contact us using the email address you used for your purchase.

We promise to respond to your inquiries as quickly as possible.

Special Arrangements

If you have special delivery requirements or need expedited processing, please contact our customer service team immediately after placing your order, and we will do our best to accommodate your needs.

NAMI is committed to providing an excellent customer experience, striving for perfection in every aspect from selection to receipt. Thank you for choosing NAMI!

NAMI Return and Exchange Policy

At NAMI, we are committed to providing our customers with the highest quality products and services. We understand that sometimes you may need to return or exchange an item, which is why we have developed a simple and clear policy to ensure the entire process is smooth and hassle-free.

Shipping Information

Once your order is confirmed, we will process your items as quickly as possible:

• Hong Kong: Typically 2-4 business days
• Asia: Typically 4-10 business days
• Other International Regions: Typically 7-14 business days

We usually process your order within 24 hours (excluding public holidays and Sundays) and provide a tracking number via email. Free shipping is available for purchases over HK$300; for purchases under HK$300, a shipping fee of HK$30 will be charged.

Return Policy

Eligible for Return

We accept return requests under the following circumstances:

• Received damaged or defective items
• Received items that do not match the order
• Dissatisfaction with items for personal reasons (must be in new, unused condition)

Not Eligible for Return

Returns will not be accepted under the following circumstances:

• Used, washed, or damaged items
• Items missing original tags, labels, or packaging
• Items missing accompanying gifts or accessories
• Beyond the 7-day return period from receipt of goods
• Sale items (items priced at less than 30% off or marked FINAL SALE)

Exchange Policy

We allow customers to exchange items for a different color or size of the same style (subject to stock availability). Each item is limited to one exchange only and must follow the procedure below:

1. Contact our customer service team to obtain exchange authorization.
2. Customers are responsible for the shipping costs of returning the item.
3. After we receive the returned item and confirm its condition, we will arrange to send the new item.
4. If the desired style/size/color is out of stock, we will issue a refund.

Exchange Process

Please follow these steps for an exchange:

1. Contact our customer service team via email within 7 days of receiving the item.
2. Provide your order number, information on the item to be exchanged, and the desired size/color.
3. After receiving exchange authorization, send the item back to our address.
4. Once we receive and inspect the item, we will process the exchange within 3-5 business days.

Refund Process

Once a return is approved, we will process the refund via the original payment method:

• Credit Card (via PayPal): Refunds take 4-6 weeks to process.
• Alipay: Refunds take 2-3 weeks to process.

Please note that NAMI is not responsible for fluctuations in international exchange rates that may affect the final refund amount.

Return Address

Once you have received return authorization, please send the item to:

Important Reminders

• Please return the item within 10 days of receiving return authorization.
• When returning a set, please ensure all accessories are complete.
• We recommend using a tracked shipping method.
• Please clearly mark your order number on the package.

If you have any questions, please feel free to contact our customer service team, and we will be happy to assist you. NAMI thanks you for your support and understanding!

NAMI Privacy Policy Commitment

At NAMI, we take your privacy protection very seriously. We are committed to protecting your personal data to the highest standards and ensuring that you are fully informed about how we collect, use, and protect your personal data.

Purpose of Personal Data Collection

When you shop on the NAMI website or become a member, we collect your personal data, including but not limited to your name, delivery address, contact number, and email address. This information will be used for the following purposes:

• Processing your orders and providing delivery services
• Notifying you of the latest status of your orders
• Providing VIP member offers and promotional activity information
• Improving the quality of our products and services

Data Protection Measures

NAMI implements multiple measures to protect the security of your personal data:

• Our online shopping system uses advanced encryption technology
• We regularly update and review our data protection measures
• Only authorized employees can access customer data
• We strictly comply with the Hong Kong Personal Data (Privacy) Ordinance

Data Sharing and Disclosure

We will not sell or transfer your personal data to third parties without your consent. We will only disclose your personal data under the following circumstances:

• When processing your orders (e.g., sharing delivery addresses with courier companies)
• When disclosure is required by law

Your Choices

You can request us to stop using your personal data for advertising or promotional purposes at any time, and you can also request to access, amend, or delete your personal data. To exercise these rights, please email our customer service department.

Privacy Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this webpage, so please review it regularly.

If you have any questions about our privacy policy, please feel free to contact our customer service team. NAMI thanks you for your trust and support!