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NAMI Hong Kong Store Overview - Citywide Sales Point Classification Guide, Shop for Quality Swimwear Anytime, Anywhere!
Want to know where you can buy NAMI's quality swimwear and outdoor apparel? NAMI has various types of sales points across Hong Kong. Whether you're on Hong Kong Island, Kowloon, or the New Territories, you can easily find your nearest NAMI section. Our sales points are divided into three main types: year-round stores, seasonal stores, and pop-up limited-time stores, catering to your diverse shopping needs at different times and locations!
Year-Round Stores
Our year-round stores are open all year, providing you with the best NAMI products, regardless of the season:
- SOGO KaiTak 5/F - Flagship store, offering the most comprehensive range of NAMI products in Hong Kong. Located within the newly opened Twins Shopping Mall, it boasts convenient transportation and a spacious store layout, allowing you to browse and try on items at your leisure.
- YATA Tsuen Wan 3/F - NAMI's full product line section in the Western New Territories. It's a large store with all NAMI brand products, conveniently located on the way to the West Rail in Tsuen Wan.
- CitiStores Tsuen Wan 1/F - Conveniently located with excellent bus and MTR connections, offering a curated selection of NAMI products, perfect for quick shopping while transferring after work.
- CitiStores Yuen Long 3/F - Features a younger and more vibrant NAMI collection, specially curated for young customers in the Yuen Long area, a must-visit shopping spot for Yuen Long residents.
- CitiStores Tseung Kwan O 3/F - Value-for-money zone, offering NAMI products at the best prices. The style is more mature and stable, suitable for families in the Tseung Kwan O area.
- CitiStores Tuen Mun 3/F - NAMI's full product line section in the Tuen Mun district, located at Tuen Mun Town Plaza, with convenient transportation, ideal for shopping after work.
- AEON Whampoa - Luxury selection zone, located in the largest shopping mall in the area, offering NAMI's high-end swimwear collection for a one-stop shopping experience.
- Aqua Fun Kwun Tong - Flagship industrial building store, the largest in size, featuring all new and old NAMI products. It has three fitting rooms, restrooms, and childcare facilities, specializing in swimwear for families.
- Aqua Fun Sui Sai Wan - Poolside specialty store, near Siu Sai Wan Swimming Pool, offering the latest swimwear styles, super convenient for shopping before or after swimming.
- Aqua Fun Tuen Mun - Tuen Mun community specialty store, located in Tuen Mun San Hui, super convenient for daily shopping, suitable for Tuen Mun residents to stop by while running errands.
Seasonal Stores
Our seasonal stores are specially set up for summer, offering the most comprehensive summer swimwear collections:
- SOGO Causeway Bay 2/F - Causeway Bay Summer Swimwear Zone, conveniently located in the city center, offering a full range of summer swimwear, athletic swimwear, and plus-size swimwear, an ideal place for shopping after work.
- AEON Kornhill - Kornhill Summer Swimwear Zone, bringing selected summer swimwear, lightweight sun-protective clothing, and beach accessories to residents of Quarry Bay and Taikoo.
- APITA Taikoo - Taikoo Shing Summer Selection Zone, located in the Cityplaza shopping area, offering the latest summer swimwear, athletic swimwear, sun-protective clothing, and beachwear.
- YATA Shatin 2/F - Shatin Summer Swimwear Pop-up, bringing the latest full range of swimwear to Shatin residents. Although the location is temporarily adjusted due to renovation work, transportation remains convenient.
Pop-up Limited-Time Stores
Our pop-up limited-time stores offer short-term surprises, providing temporary shopping opportunities with specific themes:
- SOGO Causeway Bay 4/F - Wonda Outdoor Hiking Apparel Zone. As a NAMI sub-brand, it focuses on outdoor hiking functional apparel, located in the same area as other sports brands for convenient multi-brand shopping.
- YATA TaiPo G/F - Appreciation Festival Discount Zone, featuring special discount items for the appreciation day. Selected NAMI products are sold at the lowest prices. It's a major shopping spot in Tai Po, with limited quantities available while stocks last.
NAMI Store Shopping Guide
To help you choose the most suitable shopping location, here are some tips for selecting a NAMI store:
- Looking for the most comprehensive product range? - Head to the SOGO KaiTak 5/F flagship store or the Kwun Tong Aqua Fun flagship industrial building store.
- Want discounted prices? - Consider the Tseung Kwan O CitiStore Value Zone or the Tai Po YATA Appreciation Festival Discount Zone.
- Already going for a swim? - The Siu Sai Wan Aqua Fun Poolside Specialty Store is your best choice.
- Seeking a high-end experience? - The Whampoa AEON Luxury Selection Zone is not to be missed.
- Summer-specific needs? - Causeway Bay SOGO, Kornhill AEON, or Taikoo Shing APITA are ideal choices.
- Family shopping? - The Kwun Tong Aqua Fun Flagship Industrial Building Store offers the most complete family-friendly facilities.
No matter which part of Hong Kong you're in, you can find your nearest NAMI sales point. Our professional consultants are stationed at each store to provide you with expert shopping advice! Visit your nearest NAMI store now and discover the perfect quality swimwear and outdoor apparel for you!
Order Processing
NAMI Order Processing and Delivery Services
At NAMI, we are committed to providing efficient and convenient order processing and delivery services, ensuring you receive your desired swimwear products as soon as possible. Below are our order processing procedures and delivery information.
Order Confirmation Process
After placing an order, we will process it according to the following steps:
- After order submission, the system will automatically send an order confirmation email.
- Our team will verify stock availability within 48 hours.
- Once stock is confirmed, we will notify you via WhatsApp or email.
- In case of out-of-stock items, we will contact you immediately to discuss alternatives or a refund.
Please note: Due to potential discrepancies between website stock and actual warehouse inventory, the final stock status will be based on our team's confirmation notification. We will do our best to ensure the accuracy of the website's stock information.
Delivery Services
NAMI currently uses SF Express for delivery services within Hong Kong:
- All confirmed orders will be shipped via SF Express.
- Orders within Hong Kong are usually received the afternoon of the day after shipment.
- Upon shipment, you will receive a notification with a tracking number.
- If the delivery address is residential, SF Express may arrange for pickup at a nearby convenience store or SF Express service point.
To ensure smooth delivery, please provide an accurate contact number for the courier company to reach you.
Service Hours
Our customer service team is available during the following hours:
- Monday to Friday: 10:00 AM to 6:00 PM
- Saturday, Sunday, and Public Holidays: Irregular service
Please note: Orders are not processed for shipment on weekends and public holidays. All orders placed on weekends will be processed on the next business day.
Contact Information
If you have any questions regarding your order or delivery, please contact us via the following methods:
- WhatsApp: +852 5743 0107
- Email: You can contact us using the email address you used for your purchase.
We promise to respond to your inquiries as quickly as possible.
Special Arrangements
If you have special delivery requests or require expedited processing, please contact our customer service team immediately after placing your order, and we will do our best to accommodate your needs.
NAMI is committed to providing an excellent customer experience, striving for perfection in every aspect from selection to delivery. Thank you for choosing NAMI!
Returns and Exchanges
NAMI Return and Exchange Policy
At NAMI, we are committed to providing our customers with the highest quality products and services. We understand that sometimes you may need to return or exchange an item, which is why we have established a simple and clear policy to ensure a smooth and hassle-free process.
Shipping Information
Once your order is confirmed, we will process your items as quickly as possible:
- Hong Kong Region: Generally takes 2-4 working days
- Asia Region: Generally takes 4-10 working days
- Other International Regions: Generally takes 7-14 working days
We typically process your order within 24 hours (excluding public holidays and Sundays) and provide a tracking number via email. Free shipping is available for purchases of HK$300 or more; a shipping fee of HK$30 will be charged for purchases under HK$300.
Return Policy
Eligible for Return
We accept return requests under the following circumstances:
- Received damaged or defective items
- Received items that do not match the order
- Dissatisfaction with the item for personal reasons (must be in brand new, unused condition)
Not Eligible for Return
Returns will not be accepted in the following situations:
- Used, washed, or damaged items
- Items missing original tags, labels, or packaging
- Items missing free gifts or accessories that came with the product
- Exceeded the 7-day return period from receipt of goods
- Sale items (items priced at less than 30% of original price or marked as FINAL SALE)
Exchange Policy
We allow customers to exchange items for a different color or size of the same style (subject to stock availability). Each item is eligible for exchange only once and must follow the procedure below:
- Contact our customer service team to obtain exchange authorization
- Customers are responsible for the shipping costs of returning the item
- Once we receive the returned item and confirm its condition, we will arrange to send the new item
- If the desired style/size/color is out of stock, we will issue a refund
Exchange Procedure
Please follow these steps for an exchange:
- Contact our customer service team via email within 7 days of receiving the item
- Provide your order number, information about the item to be exchanged, and the desired size/color
- After receiving exchange authorization, send the item back to our address
- Once we receive and inspect the item, we will process the exchange within 3-5 working days
Refund Process
Once a return is approved, we will process the refund via the original payment method:
- Credit Card (via PayPal): Refunds take 4-6 weeks to process
- Alipay: Refunds take 2-3 weeks to process
Please note that fluctuations in international exchange rates may affect the final refund amount, and NAMI is not responsible for this.
Return Address
After receiving return authorization, please send the item to:
Unit A1, 5/F, Kin Hing Industrial Building,17-23 Shek Kin Street, Kwai Chung,
Hong Kong
Attn: NAMI Returns & Exchanges Department
Important Reminders
- Please return the item within 10 days of receiving return authorization
- When returning a set, please ensure all accessories are complete
- We recommend using a shipping method with a tracking number
- Please clearly mark your order number on the package
If you have any questions, please feel free to contact our customer service team, and we will be happy to assist you. NAMI appreciates your support and understanding!
Privacy Policy
NAMI Privacy Policy Commitment
At NAMI, we take your privacy protection very seriously. We are committed to protecting your personal data to the highest standards and ensuring that you fully understand how we collect, use, and protect your personal data.
Purpose of Personal Data Collection
When you shop on the NAMI website or become our member, we collect your personal data, including but not limited to your name, delivery address, contact number, and email address. This information will be used for the following purposes:
- Processing your orders and providing delivery services
- Communicating the latest status of your orders
- Providing VIP member offers and promotional activity information
- Improving the quality of our products and services
Data Protection Measures
NAMI implements various measures to protect the security of your personal data:
- Our online shopping system uses advanced encryption technology
- Regular updates and reviews of data protection measures
- Only authorized employees can access customer data
- Strict adherence to the Personal Data (Privacy) Ordinance of Hong Kong
Data Sharing and Disclosure
We will not sell or transfer your personal data to third parties without your consent. We will only disclose your personal data in the following circumstances:
- When processing your order (e.g., sharing delivery address with courier companies)
- When disclosure is required by law
Your Choices
You may request at any time that we stop using your personal data for promotional or marketing purposes, and you may also request to access, amend, or delete your personal data. To exercise these rights, please email our customer service department.
Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this webpage, so please check regularly.
If you have any questions about our privacy policy, please feel free to contact our customer service team. NAMI thanks you for your trust and support!
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