Your currently selected language is English.
Your currently selected location is the Hong Kong SAR and your order will be billed in HKD. The delivery methods, conditions of sale and delivery points will be updated when you change the country.
The following are the designated stores currently offering exchange services for orders in Hong Kong and Macau.
Please contact customer service before visiting to confirm the desired color/size, store inventory, and processing hours. Not all retail locations provide exchange services.
地址
觀塘水動樂店
駱駝漆大廈三期三樓O室水動樂
換貨／取貨時段
取貨時間 : 2pm-7pm
適用訂單地區
香港 ／ 澳門
地址
啟德SOGO店
啟德雙子匯5樓 Nami Counter
換貨／取貨時段
取貨時間：12nn-8pm
適用訂單地區
香港 ／ 澳門
地址
沙田一田店
新城市廣場三期2樓一田百貨 Nami Counter
換貨／取貨時段
取貨時間：10am-10pm
適用訂單地區
香港 ／ 澳門
地址
荃灣一田店
荃灣廣場3樓一田百貨 Nami Counter
換貨／取貨時段
取貨時間：12nn-3pm至5-9pm
適用訂單地區
香港 ／ 澳門
門市及辦理時段或有調整，請於前往前聯絡客服確認最新安排。
Want to know where you can buy NAMI's quality swimwear and outdoor apparel? NAMI has multiple swimwear specialty stores and physical sales points in Hong Kong. Whether you are on Hong Kong Island, in Kowloon, or the New Territories, you can easily find your nearest NAMI section. Our stores are divided into three main types: year-round stores, summer-limited stores, and seasonal pop-up stores. All physical stores offer fitting rooms to meet your various shopping needs at different times and locations! If you prefer to shop online first, you can also browse the Hong Kong Swimwear Collection, which supports online payment and in-store pickup.
Our year-round physical stores are open all year, providing you with the best NAMI products in every season. All stores offer fitting rooms. NAMI dedicated sales associates are present during specified hours; otherwise, you can shop self-service or with assistance from department store staff:
Our summer-limited stores are specially set up for summer, offering the most comprehensive summer swimwear collection, all with fitting rooms:
Our seasonal pop-up stores offer limited-time collections that change with the seasons:
To help you choose the most suitable shopping location, here are some tips for selecting a NAMI physical store:
No matter where you are in Hong Kong, you can find the nearest NAMI swimwear physical store, all of which offer fitting rooms. NAMI dedicated sales associates are present during specified hours; otherwise, you can shop self-service or with assistance from department store staff. If you prefer to browse styles from home, you are also welcome to shop online at the Hong Kong Swimwear Collection, with options for online payment and in-store pickup. Visit your nearest NAMI physical store today to discover the perfect quality swimwear and outdoor apparel for you!
NAMI has several stores in Hong Kong, including year-round stores, summer-limited stores, and seasonal pop-up stores, spread across Hong Kong Island, Kowloon, and the New Territories, making it convenient for you to shop nearby.
NAMI has multiple physical stores in Hong Kong, including SOGO Kai Tak, SOGO Causeway Bay, CitiStores Tsuen Wan/Yuen Long/Tuen Mun, YATA Tsuen Wan/Shatin, AEON Whampoa/Kornhill, and Aqua Fun Kwun Tong/Siu Sai Wan, covering Hong Kong Island, Kowloon, and the New Territories, making it convenient for you to shop and try on items nearby.
Both the SOGO KaiTak 5/F Flagship Store and the Aqua Fun Kwun Tong Flagship Industrial Building Store offer the most complete range of NAMI products, suitable for customers who want to browse and try on items at their leisure.
Yes, all NAMI physical stores offer fitting rooms, allowing you to confidently choose the most suitable size and style.
The hours for NAMI dedicated sales associates at each store are as follows: SOGO KaiTak 11 am–8 pm; SOGO Causeway Bay 2/F (summer) 10 am–10 pm; CitiStores Tsuen Wan, Yuen Long, Tuen Mun are all 11 am–7 pm; YATA Shatin 10 am–10 pm, YATA Tsuen Wan 10 am–8 pm; AEON Whampoa, Kornhill are both 12 pm–8 pm; Aqua Fun Kwun Tong, Siu Sai Wan are both 12:30 pm–7:30 pm. Outside these hours, you can still shop self-service or with assistance from department store staff.
The SOGO Causeway Bay store operates year-round but changes floors and products seasonally: in summer (approximately until early September), swimwear is sold on 2/F; in winter, it moves to a 4/F Pop-up store, selling Wonda outdoor hiking functional apparel. It does not close; it merely changes collections and location within the mall seasonally.
Yes, Aqua Fun stores support online payment and in-store pickup services, making it convenient for you to shop online first and then collect your order at a nearby store.
The Aqua Fun Kwun Tong Flagship Industrial Building Store has three fitting rooms, toilets, and childcare facilities, making it the most suitable store for family shopping.
Yes, you can directly browse and shop online at the Hong Kong Swimwear Collection, allowing you to purchase NAMI swimwear without leaving your home.
Summer-limited stores are specifically for summer, featuring seasonal swimwear and beach accessories; year-round stores offer NAMI products throughout the year, with some stores having a more complete product range.
At NAMI, we are committed to providing efficient and convenient order processing and delivery services so that you can receive your favorite swimwear products as soon as possible. Below is our order processing flow and delivery information.
After placing an order, we will process your order according to the following process:
Please note: Due to potential time differences between website inventory and actual warehouse stock, the final inventory status will be subject to our team's confirmation notice. We will do our best to ensure the accuracy of website inventory information.
NAMI currently uses SF Express/JD Logistics for delivery services in Hong Kong:
To ensure smooth receipt of goods, please provide an accurate contact number so that the courier company can contact you.
Our customer service team is available during the following hours:
Please note: Orders are not shipped on weekends and public holidays. All weekend orders will be processed on the next business day.
If you have any questions about your order or delivery, please contact us using the following methods:
We promise to respond to your inquiries as quickly as possible.
If you have special delivery requirements or need expedited processing, please contact our customer service team immediately after placing your order, and we will do our best to accommodate your needs.
NAMI is committed to providing an excellent customer experience, striving for perfection in every aspect from selection to receipt. Thank you for choosing NAMI!
We want every customer to find the perfect item. If you need assistance after receiving your order, please refer to the return and exchange arrangements by region below and contact us within the specified timeframe.
If you have any questions regarding size or style, please feel free to contact our customer service team before purchasing, and we will be happy to assist you.
Once an order is confirmed, we generally process it within 24 hours (excluding public holidays and Sundays) and will provide tracking details via email once the order has shipped.
Estimated delivery times are generally as follows:
Delivery times are for reference only; actual arrangements are subject to order status and logistics updates.
Please refer to the checkout page for final shipping fees and free shipping offers; charges and promotions may vary by region.
For general return or exchange requests, please contact customer service via email within 7 days of receiving your order, providing your order number and the reason for the request. Please do not send items back before receiving confirmation.
Items returned for personal reasons, or items being exchanged for size/color, must meet the following requirements:
When trying on items, please keep tags and hygienic liners attached to avoid affecting the return/exchange process.
Orders in Hong Kong and Macau may be exchanged for a different color or size of the same item within 7 days of receipt. Each item is limited to one exchange, subject to stock availability at the time.
Please provide the following information so we can check stock and assist with the exchange:
Please wait for confirmation from customer service before visiting a store or shipping the item back.
📍 View designated stores and hours →
Exchange service is only available at designated stores and not at all retail locations. Store locations, addresses, and hours may be subject to change; please contact customer service for the latest arrangements before visiting.
Standard exchange shipping policy: return shipping costs are covered by the customer; shipping costs for the replacement item are covered by NAMI.
For damaged, defective, or incorrectly shipped items, please contact customer service first to confirm processing and shipping arrangements.
Stock levels fluctuate based on sales; we cannot guarantee that the desired color or size will be in stock at the time of exchange.
If the requested item is out of stock, we will contact you to arrange a refund. We recommend confirming sizing before purchasing; if you have any questions, please feel free to ask us.
Orders outside of Hong Kong and Macau are currently ineligible for general exchanges for size, color, or style. We recommend referring to the size guide before purchasing or contacting customer service for confirmation.
If you wish to return an item for personal reasons, please contact us within 7 days of receipt to confirm if the item is eligible for return and for instructions on how to send it back.
If you receive damaged, defective, or incorrect items, please contact us for follow-up; these cases are not subject to the general exchange restrictions above.
For items with original defects, damage, or wrong shipments, please contact customer service to explain the situation so we can handle it accordingly.
Please confirm return shipping costs and other related fees with customer service before shipping.
Once a return is approved and the item inspection is completed, we will process the refund via the original payment method.
The following are estimated processing and arrival times; actual times depend on the payment platform and issuing bank:
If the refund involves a currency conversion, the final amount received may differ from the original payment due to exchange rates or fees charged by the payment platform or bank.
If you have not received your refund after the estimated time, please contact us and check with your payment provider or bank.
Please obtain confirmation and return/exchange authorization from customer service before mailing back any items.
NAMI Returns and Exchanges DepartmentThe above is our mailing address. If you wish to handle an exchange in person, please contact customer service to confirm arrangements at a designated store.
Thank you for choosing NAMI. We will do our best to help you complete your return or exchange successfully.
At NAMI, we take your privacy protection very seriously. We are committed to protecting your personal data to the highest standards and ensuring that you are fully informed about how we collect, use, and protect your personal data.
When you shop on the NAMI website or become a member, we collect your personal data, including but not limited to your name, delivery address, contact number, and email address. This information will be used for the following purposes:
NAMI implements multiple measures to protect the security of your personal data:
We will not sell or transfer your personal data to third parties without your consent. We will only disclose your personal data under the following circumstances:
You can request us to stop using your personal data for advertising or promotional purposes at any time, and you can also request to access, amend, or delete your personal data. To exercise these rights, please email our customer service department.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this webpage, so please review it regularly.
If you have any questions about our privacy policy, please feel free to contact our customer service team. NAMI thanks you for your trust and support!
