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Enter DISCOUNT CODE "HAPPY2025" to enjoy a 5% discount

10% off for purchases over HKD$500

Free local shipping over HKD$300

SF Express/JD Logistics delivery, next-day arrival in Hong Kong.

Enter DISCOUNT CODE "HAPPY2025" to enjoy a 5% discount

10% off for purchases over HKD$500

Free local shipping over HKD$300

SF Express/JD Logistics delivery, next-day arrival in Hong Kong.

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黑色泳鏡 <29511325-PG01>配備藍色鏡片、灰黑色鏡框和可調節的白色鏡帶。完美的多功能泳鏡室內游泳，顯示在白色背景上。.

黑色泳鏡 <29511325-PG01>配備藍色調鏡片、黑色和灰色鏡框，以及可調整式白色腕帶，是室內游泳的理想選擇。.

一對黑色鏡泳<29511325-PG01>，鏡片為藍色，專為室內游泳設計，從正面看，背景為純白。.

黑色鏡泳 <29511325-PG01>特寫，黑色鏡框、藍色調鏡片、白色軟墊眼封，適合室內游泳，以純白背景顯示。.

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Black Swimming Goggles <29511325-PG01>

~~$99.00~~ $79.00 Sale Sold out

FREQUENTLY ASKED QUESTIONS

一位戴著泳帽和泳鏡的女士。.

泳鏡

一對白銀色反光泳鏡 <29511555-RG05>，配上銀色反光鏡片和透明肩帶，置於白色背景上。.

這款白銀色系反光泳鏡 <29511555-rg05> 配有灰色鏡片和白色可調節鏡帶，兼具時尚與防護，完美呈現在白色背景上。.

Silver reflective swimming goggles <29511555-RG05> ~~$129.00~~ $103.00

藍色泳鏡 <29511325-pg43> 配有透明鏡片和可調白色頭帶，適合休閒游泳，產品展示於白色背景上。.

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Blue swim goggles <29511325-PG43> ~~$99.00~~ $79.00

藍色泳鏡<29511516-QR43>，透明鏡片和可調節的白色帶子，專為競技游泳運動員設計，以白色為背景。.

藍色泳鏡 <29511516-QR43>採用藍色透明鏡片設計，搭配可調整式白色錶帶，以白色為底。.

Blue Swimming Goggles <29511516-QR43> ~~$159.00~~ $127.00

黑色泳鏡 <29511325-PG01>配備藍色調鏡片、黑色和灰色鏡框，以及可調整式白色腕帶，是室內游泳的理想選擇。.

黑色泳鏡 <29511325-PG01>配備藍色鏡片、灰黑色鏡框和可調節的白色鏡帶。完美的多功能泳鏡室內游泳，顯示在白色背景上。.

Black Swimming Goggles <29511325-PG01> ~~$99.00~~ $79.00

一對黑色鏡泳 <29511537-RD01>，搭配透明鏡片和可調式錶帶，優雅地放置在白色背景上。.

一對黑色鏡泳<29511537-RD01>，搭配透明鏡片和可調節肩帶，展示在白色背景上。.

Black swimming goggles <29511537-RD01> ~~$159.00~~ $127.00

OTHERS ALSO BOUGHT

Shop Training swimwear

水墨印花露背連身運動泳衣 <21011703-TQ03> 採用黑白抽象筆觸圖案、時尚剪裁鑰匙孔背帶、十字交叉美背設計肩帶。.

水墨印花露背連身運動泳衣 <21011703-TQ03> 厚肩帶、黑白抽象印花、胸前粉紅色小標誌、美背設計與十字交叉肩帶，時尚感十足。.

Ink Print Backless One-Piece Athletic Swimsuit <21011703-TQ03> ~~$538.00~~ $259.00

藍色露背連身運動泳衣 <21011703-TQ02> 具有時尚的藍黑色波浪條紋、大橢圓形美背镂空蝴蝶結細節、耐用的布料，以及開口下方的 WOW 標誌，展現獨特的吸引力。.

藍色露背連身運動泳衣 <21011703-TQ02> 細緻的波浪圖案、胸前的白色 W 標誌、寬肩帶、適中的領口、美背設計，兼具時尚感與長效耐用性。.

Blue Backless One-Piece Athletic Swimsuit <21011703-TQ02> ~~$538.00~~ $159.00

黑色露背連身運動泳衣 <21011703-TQ01> 從背面看，縱橫交錯的錶帶和下方的鑰匙孔開口，以及靠近中央的白色小標誌。.

黑色露背連身運動泳衣<21011703-TQ01>以Y字美背十字交叉的寬肩帶、胸前的白色小標誌和時尚的黑色設計為特色。以純白色背景顯示。.

Black Backless Athletic Swimsuit <21011703-TQ01> ~~$538.00~~ $259.00

一位棕色長髮的女性為青綠色訓練連身運動泳衣 <21061704-TR04>的模特兒，在純白背景下擺姿勢，一隻手摸著她的頭髮。.

一位棕色長髮的女性赤腳站在白色背景下，以青綠色訓練連身運動泳衣 <21061704-TR04> 為模特兒，雙手叉腰看著鏡頭。.

Teal Training One-piece Swimsuit <21061704-TR04> ~~$438.00~~ $159.00

一位棕色波浪長髮的女性，身穿黑色訓練連身運動泳衣 <21061704-TR03>，擺出活潑的紅色和紫色幾何圖案，以及時尚的人魚線剪裁，站在純白背景下，雙臂高舉過頭。.

一名女子赤腳站在白色背景下，身穿黑色訓練連身運動泳衣 <21061704-TR03>，胸前和肩膀上有彩色條紋，雙臂舉到頭後以突顯人魚線條剪裁。.

Black Training One-Piece Sport Swimsuit <21061704-TR03> ~~$438.00~~ $159.00

深藍色訓練連身運動泳衣 <21061704-TR02>，頭戴太陽眼鏡，在純白背景下微微笑著的棕色波浪長髮女性。.

一位女士赤腳站在白色背景上，身穿深藍色訓練連身運動泳衣 <21061704-TR02>。她的姿勢是一隻手放在頭上，另一隻手輕鬆地放在身旁。.

Dark blue training one-piece swimsuit <21061704-TR02> ~~$438.00~~ $159.00

一位擁有棕色波浪長髮的女性佩戴著灰色訓練連身運動泳衣 <21061704-TR01>，以深色調和黑色為主調，站在純白色背景下，雙臂高舉過頭。.

一位棕色長髮的女性赤腳站在白色背景上，身穿灰色訓練連身運動泳衣 <21061704-TR01>。她面朝前方，一手摸著頭髮，自信地擺出姿勢。.

Grey Training One-Piece Swimsuit <21061704-TR01> ~~$438.00~~ $159.00

一位婦人赤腳站立在素白背景下，身穿黑色訓練連身運動泳衣 <21051664-TM03>，上有螢光黃肩帶和人魚線剪裁，面朝前方，雙臂放鬆於身側。.

棕色長髮的女性赤腳站立在白色背景上，身穿黑色訓練連身運動泳衣 <21051664-TM03>，搭配螢光黃肩帶和短褲，一隻手放在臀部，微微向側邊凝視。.

Black Training One-Piece Sporty Swimsuit <21051664-TM03> ~~$438.00~~ $259.00

深藍色訓練連身運動泳衣 <21051664-tm02>，無袖設計，背面為y背設計，側邊有黑色拼接，膝上長度展現運動風。.

深藍色訓練連身運動泳衣 <21051664-tm02>，採用寬肩帶、y背設計及膝褲管，展示於純白背景。.

Dark Blue Training One-Piece Sport Swimsuit <21051664-TM02> ~~$438.00~~ $259.00

一位女子赤腳站立在白色背景中，身穿黑色訓練連身運動泳衣 <21041663-TL06>，頭戴白色和藍色口罩，面朝前方，雙臂放鬆在身側。.

黑色訓練連身運動泳衣 <21041663-TL06>的模特兒是一位深色長髮的女性，她赤腳站在純白背景下，一隻手放在臀部，另一隻手放在大腿上。.

Black Training One-Piece Sport Swimsuit <21041663-TL06> ~~$438.00~~ $259.00

深藍色訓練連身運動泳衣<21041663-TL05>的舒適泳池穿著。她面朝前方，雙臂放鬆在身側。.

深藍色訓練連身運動泳衣(21041663-TL05)。她摸著頭髮，輕輕微笑，展現舒適泳池穿著的自然魅力。.

Dark blue training one-piece swimsuit <21041663-TL05> ~~$438.00~~ $259.00

一位棕色長髮的女性赤腳站立在純白的背景中，身穿黑色訓練連身運動泳衣 <21041663-TL04>，側邊為白色和綠色。.

一名女子單腳站立，手放在臀部，身穿黑色訓練連身運動泳衣 <21041663-TL04>，側邊有花紋，背景為純白。.

Black Training One-Piece Swimsuit <21041663-TL04> ~~$438.00~~ $299.00

SHOP BY CATEGORY

連身泳衣，寬肩帶，漸變色圖案從上層的珊瑚色到下層的粉紅色、紫色和藍色。.

Training swimwear

黑色短袖連身泳衣，肩部和側邊有白色幾何圖案，前方有拉鍊，胸前有白色小 W 標誌。.

One-piece athletic swimsuit

白色半胸拉鍊長袖分體套裝運動泳衣 <25101883-wk03>，女生專屬，含白色長袖拉鍊上衣，粉紫藍彩虹漸層袖設計及黑色高腰泳褲，時尚兼具舒適。.

Two-piece athletic swimsuit

MOST exclusive water sports product

NAMISwimming Life

Find your happiness here

一位頭戴太陽眼鏡的女士在黑色收腰大露背1件頭連身泳衣<21331731>中擺出姿勢，上身是紅色荷葉邊露肩，下身是黑色，背景是素雅的淺灰色。.

Bikini

SPORTS SWIMWEAR

一位身穿粉紫色連身裙的年輕女子站在白色背景前，單手摀住臉，閉著眼睛溫柔地微笑，散發輕鬆的度假氣息。.

TANKINI

在純白的背景下，一位身穿黑色Chopped防曬泳衣<28901688-D3>的女子擺出俏皮的姿勢，微笑著用手遮住部分臉部。.

UPF50+ UV GUARD

一名男子光腳站在純白背景下，以黑色泳褲 <24571742-TY01>為模特兒，這是一款壓縮式黑色泳褲，左大腿上有一個小小的白色 W 標誌。他的頭部和上身軀幹在畫面之外。.

MEN'S SWIM

一個人站在白色背景下，身穿 2 合 1 撥水防風外套 <20621686-108>，藍色和黑色套在白色襯衫和黑色短褲上，拉上外套拉鍊時看向側邊。.

MEN'S OUTDOOR

一位身穿經典純黑黑白泳衣、頭戴彩色泳帽、身著黑色泳鏡 <29511537-RD01>的女性交叉雙臂，在純白背景中微微笑著站立。.

SWIM ACCESSORIES

兩位身穿泳裝的年輕女性坐在泳池旁的戶外躺椅上。其中一位穿著淺色比基尼，另一位穿著黑色連身泳衣。綠葉植物覆蓋在她們身後的牆上。.

COLLABORATION

Multiple store locations

Hong Kong Swimwear Specialty Store｜NAMI Hong Kong Physical Stores and Outlets Overview

Want to know where you can buy NAMI's quality swimwear and outdoor apparel? NAMI has multiple swimwear specialty stores and physical sales points in Hong Kong. Whether you are on Hong Kong Island, in Kowloon, or the New Territories, you can easily find your nearest NAMI section. Our stores are divided into three main types: year-round stores, summer-limited stores, and seasonal pop-up stores. All physical stores offer fitting rooms to meet your various shopping needs at different times and locations! If you prefer to shop online first, you can also browse the Hong Kong Swimwear Collection, which supports online payment and in-store pickup.

At night, a large poster of a smiling woman wearing a hat and summer clothes hangs at the entrance of a store. The Aqua Fun store next door displays a variety of products on shelves near the entrance. The scene is brightly lit.

Year-Round Swimwear Specialty Stores

Our year-round physical stores are open all year, providing you with the best NAMI products in every season. All stores offer fitting rooms. NAMI dedicated sales associates are present during specified hours; otherwise, you can shop self-service or with assistance from department store staff:

SOGO KaiTak 5/F - Flagship store, offering the most comprehensive range of NAMI products in Hong Kong. Located in the newly opened Twins Centre, it is easily accessible and has a large store area for leisurely browsing and fitting. NAMI dedicated sales associate hours: 11 am–8 pm.
YATA Tsuen Wan 3/F - NAMI's full product range section in West New Territories. This large store offers all NAMI brand products and is conveniently located along the West Rail Line in Tsuen Wan. NAMI dedicated sales associate hours: 10 am–8 pm.
CitiStores Tsuen Wan 1/F - Conveniently located with extensive bus and MTR connections, offering a curated selection of NAMI products, perfect for shopping during your commute. NAMI dedicated sales associate hours: 11 am–7 pm.
CitiStores Yuen Long 3/F - Offers a younger, more vibrant NAMI collection, specially curated for young customers in the Yuen Long area, making it a must-visit shopping spot for Yuen Long residents. NAMI dedicated sales associate hours: 11 am–7 pm.
CitiStores Tuen Mun 3/F - NAMI's full product range section in the Tuen Mun area, located at Tuen Mun Town Plaza, conveniently accessible for after-work shopping. NAMI dedicated sales associate hours: 11 am–7 pm.
AEON Whampoa - Luxury selection area, located in the largest shopping mall in the district, offering NAMI's high-end swimwear collection for a one-stop shopping experience. NAMI dedicated sales associate hours: 12 pm–8 pm.
AEON Kornhill - Kornhill summer swimwear section, bringing a curated selection of summer swimwear, lightweight sun protection clothing, and beach accessories to residents of Quarry Bay and Taikoo Shing. NAMI dedicated sales associate hours: 12 pm–8 pm.
Aqua Fun Kwun Tong - Flagship industrial building store, the largest in size, featuring all new and old NAMI products, with three fitting rooms, toilets, and childcare facilities, a specialty store for family swimming. Supports online payment and in-store pickup. NAMI dedicated sales associate hours: 12:30 pm–7:30 pm.
Aqua Fun Siu Sai Wan - Poolside specialty store, located near Siu Sai Wan Swimming Pool, offering the latest swimwear styles, super convenient for shopping before or after swimming. Supports online payment and in-store pickup. NAMI dedicated sales associate hours: 12:30 pm–7:30 pm.
SOGO Causeway Bay - Year-round store, offering different collections seasonally: swimwear on 2/F in summer, and a Wonda outdoor hiking collection pop-up store on 4/F in winter. See seasonal arrangements below for details.

Summer-Limited Swimwear Specialty Stores

Our summer-limited stores are specially set up for summer, offering the most comprehensive summer swimwear collection, all with fitting rooms:

SOGO Causeway Bay 2/F (Summer, approximately until early September) - Causeway Bay summer swimwear section, conveniently located in the city center, offering the full range of summer swimwear, sports swimwear, and plus-size swimwear, an ideal spot for after-work shopping. NAMI dedicated sales associate hours: 10 am–10 pm. After summer, NAMI will move to a 4/F Pop-up store in the same mall to continue selling winter products.

Inside a clothing store, colorful jackets and shirts are displayed on racks, with models wearing athletic wear, and a vibrant "NAMI" brand name sign in the background. The store appears bright and modern.

APITA Taikoo - Taikoo Shing summer selection area, located in the Taikoo Shing shopping district, offering the latest summer swimwear, sports swimwear, sun protection clothing, and beachwear.
YATA Shatin 2/F - Shatin summer swimwear Pop-up, bringing the latest swimwear collection to residents in the Shatin area. Although the location has been temporarily adjusted due to renovation work, transportation remains convenient. NAMI dedicated sales associate hours: 10 am–10 pm.

Seasonal Pop-up Stores

Our seasonal pop-up stores offer limited-time collections that change with the seasons:

SOGO Causeway Bay 4/F (Winter) - After the SOGO Causeway Bay summer store closes, NAMI moves to a 4/F Pop-up store in the same mall, becoming a Wonda outdoor hiking apparel section. As a sub-brand of NAMI, Wonda focuses on outdoor hiking functional apparel, located in the same area as other sports brands, making it convenient for multi-brand shopping.

How to Choose the Right Swimwear Specialty Store

To help you choose the most suitable shopping location, here are some tips for selecting a NAMI physical store:

Looking for the most complete product range? - Head to SOGO KaiTak 5/F Flagship Store or Aqua Fun Kwun Tong Flagship Industrial Building Store
Want competitive prices? - Consider the Tuen Mun CitiStore section
Already at the swimming pool? - Aqua Fun Siu Sai Wan Poolside Specialty Store is your best choice, supporting online payment and in-store pickup.
Seeking a high-end experience? - The AEON Whampoa Luxury Selection Area is not to be missed.
Summer-limited needs? - SOGO Causeway Bay 2/F, AEON Kornhill, or APITA Taikoo Shing are ideal choices.
Winter outdoor hiking gear? - SOGO Causeway Bay 4/F Wonda section is your top choice.
Shopping with kids? - Aqua Fun Kwun Tong Flagship Industrial Building Store offers the most comprehensive parent-child facilities, supporting online payment and in-store pickup.

No matter where you are in Hong Kong, you can find the nearest NAMI swimwear physical store, all of which offer fitting rooms. NAMI dedicated sales associates are present during specified hours; otherwise, you can shop self-service or with assistance from department store staff. If you prefer to browse styles from home, you are also welcome to shop online at the Hong Kong Swimwear Collection, with options for online payment and in-store pickup. Visit your nearest NAMI physical store today to discover the perfect quality swimwear and outdoor apparel for you!

Frequently Asked Questions FAQ

Q1: How many NAMI swimwear specialty stores are there in Hong Kong?

NAMI has several stores in Hong Kong, including year-round stores, summer-limited stores, and seasonal pop-up stores, spread across Hong Kong Island, Kowloon, and the New Territories, making it convenient for you to shop nearby.

Q2: Which NAMI swimwear physical stores are in Hong Kong?

NAMI has multiple physical stores in Hong Kong, including SOGO Kai Tak, SOGO Causeway Bay, CitiStores Tsuen Wan/Yuen Long/Tuen Mun, YATA Tsuen Wan/Shatin, AEON Whampoa/Kornhill, and Aqua Fun Kwun Tong/Siu Sai Wan, covering Hong Kong Island, Kowloon, and the New Territories, making it convenient for you to shop and try on items nearby.

Q3: Which store has the most complete product range?

Both the SOGO KaiTak 5/F Flagship Store and the Aqua Fun Kwun Tong Flagship Industrial Building Store offer the most complete range of NAMI products, suitable for customers who want to browse and try on items at their leisure.

Q4: Can I try on items at all physical stores?

Yes, all NAMI physical stores offer fitting rooms, allowing you to confidently choose the most suitable size and style.

Q5: What are the hours for NAMI dedicated sales associates at the stores?

The hours for NAMI dedicated sales associates at each store are as follows: SOGO KaiTak 11 am–8 pm; SOGO Causeway Bay 2/F (summer) 10 am–10 pm; CitiStores Tsuen Wan, Yuen Long, Tuen Mun are all 11 am–7 pm; YATA Shatin 10 am–10 pm, YATA Tsuen Wan 10 am–8 pm; AEON Whampoa, Kornhill are both 12 pm–8 pm; Aqua Fun Kwun Tong, Siu Sai Wan are both 12:30 pm–7:30 pm. Outside these hours, you can still shop self-service or with assistance from department store staff.

Q6: Does the SOGO Causeway Bay store close in winter?

The SOGO Causeway Bay store operates year-round but changes floors and products seasonally: in summer (approximately until early September), swimwear is sold on 2/F; in winter, it moves to a 4/F Pop-up store, selling Wonda outdoor hiking functional apparel. It does not close; it merely changes collections and location within the mall seasonally.

Q7: Can I pay online and pick up in-store?

Yes, Aqua Fun stores support online payment and in-store pickup services, making it convenient for you to shop online first and then collect your order at a nearby store.

Q8: Which store is suitable for bringing children?

The Aqua Fun Kwun Tong Flagship Industrial Building Store has three fitting rooms, toilets, and childcare facilities, making it the most suitable store for family shopping.

Q9: If I don't want to go to a physical store, can I buy online?

Yes, you can directly browse and shop online at the Hong Kong Swimwear Collection, allowing you to purchase NAMI swimwear without leaving your home.

Q10: What is the difference between summer-limited stores and year-round stores?

Summer-limited stores are specifically for summer, featuring seasonal swimwear and beach accessories; year-round stores offer NAMI products throughout the year, with some stores having a more complete product range.

Order Processing

NAMI Order Processing and Delivery Service

At NAMI, we are committed to providing efficient and convenient order processing and delivery services so that you can receive your favorite swimwear products as soon as possible. Below is our order processing flow and delivery information.

Order Confirmation Process

After placing an order, we will process your order according to the following process:

After the order is submitted, the system will automatically send an order confirmation email.
Our team will verify the inventory within 48 hours.
Once stock is confirmed, we will notify you via WhatsApp or email.
In case of out-of-stock situations, we will contact you immediately to discuss alternative solutions or refunds.

Please note: Due to potential time differences between website inventory and actual warehouse stock, the final inventory status will be subject to our team's confirmation notice. We will do our best to ensure the accuracy of website inventory information.

Delivery Service

NAMI currently uses SF Express/JD Logistics for delivery services in Hong Kong:

All confirmed orders will be shipped via SF Express/JD Express.
Orders in Hong Kong usually arrive the afternoon after shipment.
Upon shipment, you will receive a notification with a tracking number.
If the delivery address is residential, SF Express may arrange for pickup at a nearby convenience store or SF Express station.

To ensure smooth receipt of goods, please provide an accurate contact number so that the courier company can contact you.

Service Hours

Our customer service team is available during the following hours:

Monday to Friday: 10 AM to 6 PM
Saturday, Sunday, and Public Holidays: Irregular service

Please note: Orders are not shipped on weekends and public holidays. All weekend orders will be processed on the next business day.

Contact Information

If you have any questions about your order or delivery, please contact us using the following methods:

WhatsApp: +852 5743 0107
Email: You can contact us using the email address you used for your purchase.

We promise to respond to your inquiries as quickly as possible.

Special Arrangements

If you have special delivery requirements or need expedited processing, please contact our customer service team immediately after placing your order, and we will do our best to accommodate your needs.

NAMI is committed to providing an excellent customer experience, striving for perfection in every aspect from selection to receipt. Thank you for choosing NAMI!

Returns and Exchanges

NAMI Return, Exchange and Refund Policy

We want every customer to find the perfect item. If you need assistance after receiving your order, please refer to the return and exchange arrangements by region below and contact us within the specified timeframe.

If you have any questions regarding size or style, please feel free to contact our customer service team before purchasing, and we will be happy to assist you.

NAMI Shopping Guide

Regional Return and Exchange Arrangements

Orders in Hong Kong and Macau: You may apply for an exchange within 7 days of receipt, either in-person at designated stores or by mail. Return applications must meet the conditions listed below.
Orders in other regions: We currently do not provide general exchanges for size, color, or style. If you wish to return an item, please refer to the return conditions on this page and contact customer service for confirmation first.
For any region, if you receive damaged, defective, or incorrect items, please contact us as soon as possible for assistance.

I. Shipping Information

Once an order is confirmed, we generally process it within 24 hours (excluding public holidays and Sundays) and will provide tracking details via email once the order has shipped.

Estimated delivery times are generally as follows:

Hong Kong: 2 to 4 business days.
Asia: 4 to 10 business days.
Other international regions: 7 to 14 business days.

Delivery times are for reference only; actual arrangements are subject to order status and logistics updates.

Please refer to the checkout page for final shipping fees and free shipping offers; charges and promotions may vary by region.

NAMI Delivery Information

II. Application Deadline and Item Condition

For general return or exchange requests, please contact customer service via email within 7 days of receiving your order, providing your order number and the reason for the request. Please do not send items back before receiving confirmation.

Items returned for personal reasons, or items being exchanged for size/color, must meet the following requirements:

Kept brand new, unworn, unwashed, and unlaundered.
Original tags, labels, and packaging must be intact.
Hygienic liners (if applicable) must be intact and not removed.
Items must be free of stains, odors, or man-made damage.
Any gifts, accessories, or set contents accompanying the item must be included.

When trying on items, please keep tags and hygienic liners attached to avoid affecting the return/exchange process.

III. Hong Kong and Macau Exchange Arrangements

Orders in Hong Kong and Macau may be exchanged for a different color or size of the same item within 7 days of receipt. Each item is limited to one exchange, subject to stock availability at the time.

Contact Customer Service for Confirmation

Please provide the following information so we can check stock and assist with the exchange:

Order number.
The item(s) to be exchanged, including original color and size.
The desired color and size.
Preferred exchange method: designated store or by mail.

Please wait for confirmation from customer service before visiting a store or shipping the item back.

Method 1: Exchange at a Designated Store

Contact customer service to confirm availability and the applicable store.
Once confirmed, visit the store during designated hours with the item and your order confirmation email/order number.
Store staff will inspect the item and assist with the exchange.

📍 View designated stores and hours →

Exchange service is only available at designated stores and not at all retail locations. Store locations, addresses, and hours may be subject to change; please contact customer service for the latest arrangements before visiting.

Method 2: Exchange by Mail

Contact customer service to confirm the exchange, stock availability, and return address.
Once confirmed, pack the item securely, including the order number and your contact information.
Ship the item back within 10 days of receiving authorization, and cover the return shipping costs.
Once we receive the item and confirm it meets the requirements, we will process the exchange within 3 to 5 business days and arrange for shipment.

Standard exchange shipping policy: return shipping costs are covered by the customer; shipping costs for the replacement item are covered by NAMI.

For damaged, defective, or incorrectly shipped items, please contact customer service first to confirm processing and shipping arrangements.

Stock and Out-of-Stock Arrangements

Stock levels fluctuate based on sales; we cannot guarantee that the desired color or size will be in stock at the time of exchange.

If the requested item is out of stock, we will contact you to arrange a refund. We recommend confirming sizing before purchasing; if you have any questions, please feel free to ask us.

IV. Exchanges in Other Regions

Orders outside of Hong Kong and Macau are currently ineligible for general exchanges for size, color, or style. We recommend referring to the size guide before purchasing or contacting customer service for confirmation.

If you wish to return an item for personal reasons, please contact us within 7 days of receipt to confirm if the item is eligible for return and for instructions on how to send it back.

If you receive damaged, defective, or incorrect items, please contact us for follow-up; these cases are not subject to the general exchange restrictions above.

NAMI Return and Exchange Process

V. Return Arrangements

Eligible Returns

You received a damaged or defective item.
You received an incorrect item.
You are unsatisfied with the item for personal reasons, provided the item is in brand new, unused condition and meets the requirements stated on this page.

Non-Returnable Items/Conditions for Personal Reasons

Items that have been used, laundered, washed, or damaged by the customer.
Missing original tags, labels, or packaging.
Hygienic liners (if applicable) have been removed or are damaged.
Missing accompanying gifts, accessories, or set components.
Requests made after the 7-day application period.
Items discounted by 70% or more, or items marked "FINAL SALE".

For items with original defects, damage, or wrong shipments, please contact customer service to explain the situation so we can handle it accordingly.

Return Application Process

Contact customer service via email within 7 days of receipt, providing your order number, item details, and reason for return.
If the item is damaged, defective, or incorrect, please include clear photos.
Once authorized, ship the item back within 10 days to the address provided by customer service.
After we receive and inspect the item, we will confirm the return result and refund arrangements.

Please confirm return shipping costs and other related fees with customer service before shipping.

VI. Refund Arrangements

Once a return is approved and the item inspection is completed, we will process the refund via the original payment method.

The following are estimated processing and arrival times; actual times depend on the payment platform and issuing bank:

Credit Card (via PayPal): Estimated 4 to 6 weeks.
Alipay: Estimated 2 to 3 weeks.

If the refund involves a currency conversion, the final amount received may differ from the original payment due to exchange rates or fees charged by the payment platform or bank.

If you have not received your refund after the estimated time, please contact us and check with your payment provider or bank.

VII. Return and Exchange Mailing Address

Please obtain confirmation and return/exchange authorization from customer service before mailing back any items.

NAMI Returns and Exchanges Department
Unit A1, 5/F, Kin Hing Industrial Building,
17-23 Shek Kin Street, Kwai Chung, Hong Kong

The above is our mailing address. If you wish to handle an exchange in person, please contact customer service to confirm arrangements at a designated store.

VIII. Important Reminders

Please ship items back within 10 days of receiving return/exchange authorization.
When returning set items, please ensure all accessories and gifted items are included.
We recommend using a tracked shipping or courier service and retaining your postage receipt.
Please include your order number, name, and contact information inside the package, and clearly label the order number on the outer packaging.
If you have any questions, please contact customer service before shipping items or visiting a store.

Thank you for choosing NAMI. We will do our best to help you complete your return or exchange successfully.

NAMI Customer Service

Privacy Policy

NAMI Privacy Policy Commitment

At NAMI, we take your privacy protection very seriously. We are committed to protecting your personal data to the highest standards and ensuring that you are fully informed about how we collect, use, and protect your personal data.

Purpose of Personal Data Collection

When you shop on the NAMI website or become a member, we collect your personal data, including but not limited to your name, delivery address, contact number, and email address. This information will be used for the following purposes:

Processing your orders and providing delivery services
Notifying you of the latest status of your orders
Providing VIP member offers and promotional activity information
Improving the quality of our products and services

Data Protection Measures

NAMI implements multiple measures to protect the security of your personal data:

Our online shopping system uses advanced encryption technology
We regularly update and review our data protection measures
Only authorized employees can access customer data
We strictly comply with the Hong Kong Personal Data (Privacy) Ordinance

Protect personal information

Data Sharing and Disclosure

We will not sell or transfer your personal data to third parties without your consent. We will only disclose your personal data under the following circumstances:

When processing your orders (e.g., sharing delivery addresses with courier companies)
When disclosure is required by law

Your Choices

You can request us to stop using your personal data for advertising or promotional purposes at any time, and you can also request to access, amend, or delete your personal data. To exercise these rights, please email our customer service department.

Privacy Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this webpage, so please review it regularly.

If you have any questions about our privacy policy, please feel free to contact our customer service team. NAMI thanks you for your trust and support!

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